About the Role

Your playground:

• Manage 2B order processing from creation to fulfillment to ensure timely and secure deliveries, and be the main in-house contact point for our 2B customers.

• Manage the implementation of third-party logistics (3PL) partnerships for warehouses within the UK, including process integration.

• Continuously improve UK logistics and warehouse operations by monitoring performance and refining processes to increase efficiency and reduce costs.

• Oversee daily warehouse operations, including inbound and outbound shipments and inventory management.

• Troubleshoot operational challenges such as inventory discrepancies and shipping delays, maintaining effective communication with stakeholders.

• Analyze logistics and operational data to identify areas for improvement.

• Collaborate with other teams such as sales, customer service, and supply chain teams as well as our Chinese headquarter and global business headquarter in the USA to align operations with business needs.

• Provide data insights and reports on UK logistics and warehouse performance to support decision-making.
  

• Lead, mentor, and develop our Operations & Return Specialist UK.

What to bring to the starting line

• Experience:

  • 5+ years of experience in operations, order fulfillment, or supply chain within the UK market, ideally in a fast-paced environment.

  • Hands-on experience with B2B retail order fulfillment and e-commerce operations.

  • Proven track record working with 3PL warehouse partnerships and logistics providers.

  • Direct experience managing return merchandise authorization (RMA) and reverse logistics processes.

• Key Competencies:

  • Highly organized, proactive, and detail-oriented.

  • Strong ability to solve complex operational challenges independently and communicate clearly and concisely across cross-functional teams and external partners.

  • Strong problem-solving, multitasking, and RMA resolution capabilities.

  • Proven track record of translating operational and fulfillment data into practical process improvements.

• Language: Fluency in Business English, additional business language knowledge in Mandarin Chinese (written and spoken) preferred to support close communication with our headquarters in China.

• Brand fit: Sports enthusiasm and genuine excitement to help us elevate sports performance for everyday and elite athletes through technology.

• Team spirit: A strong team player with a high sense of responsibility and willingness to support colleagues when needed.
  

• Leadership drive: Excitement to step into a first people leadership role

• Working time flexibility: The willingness to attend occiasional early morning or late afternoon meetings that come with our global setup and coordinating projects across different time zones.

The Setup

• Reporting Line: Country Manager UK

• Location: Onsite with some hybrid flexibility, within a reasonable daily commuting distance of our Skipton office, extending as far as Manchester. Locations along the Manchester–Skipton corridor are also considered.

• Working Mode: Full-time, flexible working hours with occasional early morning or late afternoon calls.

• Start Date: We are ready when you are

Package & Benefits

• Work in a dynamic, motivated, and growing team.

• Creative freedom and space for independent work.

• Flat hierarchy with short decision-making processes.

• Flexible working hours.

• 25 days of paid vacation plus standard local holidays.

• Private health insurance after the probation period.

• Compensation: The base salary range for this position starts at £44.000,- annually with the possibility to earn a performance-based bonus on top. This is the least we can do for you. The final offer depends on your experience and background.